OptiFarm Cancellation and Refund Policy

Last updated: 29 July 2026

This policy explains how subscriptions to OptiFarm, provided by Future Flow Tech Pty Ltd ("we", "us"), are billed, renewed, cancelled and refunded. Subscription payments are processed securely by our payment provider, Paystack. All prices are in South African Rand (ZAR) and exclude VAT unless stated.

Free trial

New organisations get a 14-day free trial with full access. No card is required and nothing is charged during the trial. If you do not subscribe, access is simply paused at the end of the trial (after a short grace period) and you are never billed. You can therefore evaluate OptiFarm at no cost and no risk before paying.

Subscriptions and billing

• After the trial, OptiFarm is a paid subscription priced by your active adult herd size, billed monthly or annually (you choose at checkout). Calves, and sold or dead animals, are not billed.
• Subscriptions renew automatically (each month, or each year for annual plans) using the card you provided, until you cancel.
• Your first charge is taken when you subscribe. Renewal charges are taken on each renewal date thereafter.

How to cancel

You can cancel at any time, with no cancellation fee:

• In the app: Settings > Billing > Cancel subscription, or
• via the secure "manage subscription" link Paystack provides for updating or cancelling your card and plan.

Cancelling stops all future renewal charges. It takes effect at the end of your current paid period, so you keep full access until then.

What happens after you cancel

• You keep full access until the end of the period you have already paid for (the end of the current month for monthly plans, or the end of the current year for annual plans).
• After that date, no further payment is taken and the app locks to the subscribe screen until you choose to subscribe again. Your farm and livestock records are retained and become available again as soon as you resubscribe.

Refunds

Because we offer a 14-day free trial (so you can evaluate OptiFarm before paying) and because cancelling always leaves you with access for the remainder of the period you have already paid for, we do not provide refunds for partial or unused portions of a billing period. We may, at our discretion, provide a refund in exceptional circumstances. Nothing in this policy limits any rights you may have under South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Plan changes as your herd changes

Your price follows your herd size. If your herd grows into a higher price band, the app tells you: on monthly plans the new price applies from your next renewal, and on annual plans you are shown a pro-rata amount for the remainder of your paid year and asked to confirm before anything is charged. If your herd shrinks into a lower band, the lower price applies from your next renewal.

Failed or declined payments

If a renewal payment fails, Paystack will attempt to collect it again. If payment cannot be collected, the subscription lapses and the app locks to the subscribe screen until a successful payment is made. Your data is retained throughout.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact us

For any billing, cancellation or refund question, contact us:

Future Flow Tech Pty Ltd
Email: felix@futureflowtech.co.za